Return Policy

Effective Date: December 4, 2024

At Gem Crown Jewels, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

1. Return Period

You may return any unworn and undamaged items within 30 days of receiving your order for a full refund or exchange.

2. Return Process

To initiate a return, please contact us at info@gemcrownjewels.com to receive a return authorization. You will need to provide your order number and details about the item you wish to return. Items must be returned in their original packaging and condition.

3. Refunds

Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund. If approved, refunds will be processed back to your original payment method within a reasonable timeframe. Please allow several business days for the refund to appear on your statement, depending on your bank or card issuer.

4. Non-Returnable Items

Please note that custom-made jewelry and gift cards are non-returnable and cannot be refunded or exchanged.

5. Shipping Costs

You are responsible for the shipping costs associated with returning items. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.

6. Contact Us

For further assistance or questions regarding your return, please contact us at:

Thank you for choosing Gem Crown Jewels! We appreciate your business and are dedicated to ensuring your satisfaction.