Sales Policy

Effective Date: January 17, 2025

At GemCrownJewels, we strive to provide our customers with high-quality jewelry at great prices. Our Sales Policy outlines the terms and conditions that apply to purchases made on our website. Please review the following policy to ensure a smooth and satisfactory shopping experience.

1. Product Availability

  • Stock Availability: All products listed on our website are subject to availability. While we make every effort to ensure accurate stock levels, there may be occasions where an item becomes out of stock after you’ve placed your order.
  • Backorders: If an item is temporarily out of stock, we will notify you of the expected availability date. You will have the option to cancel the order or wait for the product to become available again.

2. Pricing

  • Product Pricing: All prices listed on our website are in US dollars and are subject to change without notice. Prices are valid at the time of purchase and may vary based on sales, promotions, or discounts.
  • Taxes and Fees: Sales tax will be applied to orders based on your shipping address. Additional fees, such as import duties or taxes, may apply for international orders and are the responsibility of the customer.
  • Promotions and Discounts: We offer periodic sales and promotions. To take advantage of discounts, the customer must enter the valid promotional code at checkout. Promotional offers cannot be combined unless otherwise stated.

3. Order Confirmation

  • Order Receipt: Once you have successfully placed an order, you will receive an order confirmation email containing your order details, shipping address, and payment information. Please review the details carefully to ensure everything is correct.
  • Order Processing: After confirmation, we will begin processing your order. Once your item has been shipped, you will receive a shipping confirmation email with tracking information.

4. Payment Methods

  • Accepted Payment Methods: We accept a variety of secure payment methods, including credit and debit cards, PayPal, and other online payment options.
  • Payment Security: All payments are processed through secure payment gateways. We use encryption to protect your personal and payment information.
  • Payment Authorization: Your payment will be authorized at the time of purchase. If there are issues with your payment, we will notify you and request an alternate payment method.

5. Order Cancellations

  • Cancellation Requests: If you wish to cancel your order, please contact us immediately at info@gemcrownjewels.com. We will do our best to accommodate your request before the order is processed or shipped.
  • Post-Shipment Cancellations: Once an order has been shipped, we are unable to cancel it. You will need to return the item following our Refund and Returns Policy.

6. Shipping and Delivery

  • Shipping Methods: We offer several shipping options, including standard, expedited, and international shipping. Shipping fees vary based on your location and the shipping method chosen.
  • Shipping Time: Orders are typically processed within 1-2 business days. Delivery times vary based on the shipping method and destination. International orders may take longer due to customs clearance.
  • Order Tracking: You will receive a tracking number once your order has been shipped. You can track the status of your delivery through the carrier’s website.

7. Customer Responsibilities

  • Accurate Information: It is your responsibility to provide accurate and complete information during the checkout process, including your shipping address and contact details.
  • Customs and Duties: For international orders, you are responsible for any customs duties, taxes, or import fees that may apply to your shipment.

8. Returns and Exchanges

  • Return Eligibility: If you are not satisfied with your purchase, you can return the item according to our Refund and Returns Policy. Please refer to that policy for specific instructions on how to initiate a return or exchange.
  • Condition of Returned Items: Items must be returned in unused, unworn, and original condition to be eligible for a refund or exchange.

9. Customer Service

Our team is dedicated to providing excellent customer service and ensuring your satisfaction. If you have any questions about your order or need assistance with your purchase, please contact us:

GemCrownJewels
1439 Middle Rd Oneida, New York
Phone: (315) 363-7288
Email: info@gemcrownjewels.com
Website: gemcrownjewels.com

For more details, visit our Sales Policy.