Shipping Policy

Effective Date: January 17, 2025

At GemCrownJewels, we are committed to ensuring that your order is processed and shipped in a timely manner. Please review the following Shipping Policy for important information regarding our shipping practices.

1. Shipping Methods

We offer several shipping options to meet your needs. Depending on your location and delivery preferences, you can select from the following methods:

  • Standard Shipping: Typically takes 5-7 business days for delivery within the U.S.
  • Expedited Shipping: Typically takes 2-3 business days for delivery within the U.S.
  • International Shipping: Delivery times vary depending on the destination country. Customs processing may result in longer shipping times for international orders.

2. Shipping Fees

  • Domestic Orders (within the U.S.): Shipping fees for U.S. orders will be calculated at checkout based on the shipping method chosen and the destination.
  • International Orders: International shipping fees are calculated based on the destination country, weight of the items, and selected shipping method. Additional customs duties, taxes, and import fees may apply depending on your country and will be the responsibility of the customer.

3. Processing Time

  • Order Processing: Once your order is placed, it will be processed within 1-2 business days. We strive to ship all orders promptly, but please note that processing times may vary during busy periods or holidays.
  • Shipping Confirmation: After your order has been processed and shipped, you will receive a shipping confirmation email with tracking information. You can use this tracking number to monitor the status of your package.

4. Delivery Times

  • Domestic Orders: Standard domestic shipments typically arrive within 5-7 business days, while expedited shipping orders are usually delivered within 2-3 business days.
  • International Orders: International delivery times vary by country. Shipping timeframes for international orders may range from 7 to 21 business days. Please note that customs delays can affect delivery times.

5. Shipping Restrictions

  • Address Issues: It is important to provide accurate and complete shipping information when placing your order. We are not responsible for delays or lost packages resulting from incorrect or incomplete addresses.
  • P.O. Boxes: We are unable to deliver to P.O. Boxes for certain shipping methods. If you provide a P.O. Box address, please select a shipping method that supports P.O. Box deliveries.
  • Restricted Countries: Some countries have restrictions on certain products, and we may be unable to ship certain items to those locations. If you are in a restricted area, we will notify you and cancel your order.

6. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the status of your delivery through the carrier’s website.

7. Damaged or Lost Items

  • Damaged Items: If you receive a damaged or defective item, please contact us immediately at info@gemcrownjewels.com. We will work with you to resolve the issue, including providing a replacement or initiating a return process.
  • Lost Packages: If your package is lost during transit, please contact us within 30 days of the shipment date. We will assist you in filing a claim with the carrier.

8. Delivery Problems

  • Carrier Delays: While we strive to provide timely shipping, delivery times are estimates and may vary due to circumstances outside of our control (e.g., weather, holidays, or carrier delays).
  • Refused Shipments: If a package is refused by the recipient, the customer is responsible for any return shipping fees, and refunds will be issued based on our Refund and Returns Policy.

9. International Shipping

For international orders, you may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the shipping fees at checkout. You can check with your local customs office for more information about potential charges before placing an order.

10. Customer Service

If you have any questions or concerns about shipping or need assistance with your order, please reach out to us:

GemCrownJewels
1439 Middle Rd Oneida, New York
Phone: (315) 363-7288
Email: info@gemcrownjewels.com
Website: gemcrownjewels.com

For more details, visit our Shipping Policy.